[Bug 285821] New: Once installed, DK does not start

[photoslelion07]

https://bugs.kde.org/show_bug.cgi?id=285821

           Summary: Once installed, DK does not start
           Product: digikam
           Version: 2.2.0
          Platform: MS Windows
        OS/Version: MS Windows
            Status: UNCONFIRMED
          Severity: crash
          Priority: NOR
         Component: general
        AssignedTo: [hidden email]
        ReportedBy: [hidden email]


Version:           2.2.0 (using Devel)
OS:                MS Windows

Hello from France.

The last time I've posted here, installation of digiKam failed. Now, with the
Windows installer for version 2.2.0, all is fine. But once the program
installed, it does not start. After clicking on "digiKam", nothing happens. No
error message, nothing... I tried to start as administrator, with various
compatibility options, etc., but nothing...  

I have a W7 64 b OS. I tried it on an other computer under W7 32 b. and it
works. Looking for infos, I've read on Dmitri Popov's blog that some users are
also working under W7 64 b without any problem. Troubles were reported when
Visual C++ 2010 Redistributable (x86) is missing, but it is installed on my
computer.

Waiting for any idea...

Reproducible: Always

Steps to Reproduce:
Just trying to start the program.

Actual Results:  
Nothing. No error message, no message at all...

Expected Results:  
Nothing.

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Gilles Caulier <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
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--- Comment #1 from Gilles Caulier <caulier gilles gmail com>  2011-11-05 14:54:10 ---
Install Debugview from M$. Run it. Start digiKam and look message reported in
debugview...

http://technet.microsoft.com/en-us/sysinternals/bb896647

Note : It can be usefull to run kdebugdialog before and to turn on digiKam,
libkipi, likexiv2, and libkdcraw debug space.

Gilles Caulier

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--- Comment #2 from  <photoslelion07 aliceadsl fr>  2011-11-05 15:42:20 ---
Thanks for the answer.

I cannot run kdebugdialog.exe. The result is exactly the same as digiKam itself
: nothing happens.

Here are the reports for both programs :

00000001    0.00000000    [3480] kdebugdialog(3480): KUniqueApplication: Cannot
find the D-Bus session server:  "Failed to get autolaunch address from launched
dbus-daemon"    
00000002    0.00000000    [3480]    

00000001    0.00000000    [3872] digikam(3872)/kdeui (kdelibs): Session bus not
found    
00000002    0.00000000    [3872] To circumvent this problem try the following
command (with Linux and bash)    
00000003    0.00000000    [3872] export $(dbus-launch)

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--- Comment #3 from Gilles Caulier <caulier gilles gmail com>  2011-11-05 16:07:54 ---
ok. dbus service do not run in background.

When you have installed digiKam, do you change default install dir ?

Gilles Caulier

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--- Comment #4 from  <photoslelion07 aliceadsl fr>  2011-11-05 16:14:48 ---
Not at all.

DigiKam is installed into C:\Program Files (x86)\digiKam.

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--- Comment #5 from  <photoslelion07 aliceadsl fr>  2011-11-05 18:56:39 ---
I have looked for infos about DBus on the Web. I find nothing to tell me how to
launch DBus Service under W7 (maybe this is not possible...). In fact, I found
nothing about DBus + Windows.

Same result after a look at Windows services running on my computer : nothing
with such name. As I have disabled many (useless) services before the
installation of digiKam, perhaps some (or one) of them are (is) necessary, but
as I told, I didn't find infos.

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--- Comment #6 from Gilles Caulier <caulier gilles gmail com>  2011-11-05 19:00:05 ---
Dbus is a message bus system. It's a service installed with KDEAPI under
windows, so typically with digiKam installer... I have no idea why it don't
start on your computer...

http://www.freedesktop.org/wiki/Software/dbus

Gilles Caulier

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--- Comment #7 from  <photoslelion07 aliceadsl fr>  2011-11-05 19:27:34 ---
I found some files and/or folders with "dbus" in the digiKam directory. I just
looked at some of them with NotePad++ but that's all... I don't know enough to
change anything !

If you have some idea and if you want infos about my computer config, it will
be a pleasure to help you helping me.

Thank you for all, I'll try again with next version... Who knows ?

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--- Comment #8 from Gilles Caulier <caulier gilles gmail com>  2011-11-05 19:33:48 ---
yes Ananta who will package installer with 2.3.0 release... He is in copy of
this thread...

Gilles Caulier

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[Ananta Palani]

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--- Comment #9 from Ananta Palani <anantapalani gmail com>  2011-11-05 19:49:36 ---
(In reply to comment #5)
> I have looked for infos about DBus on the Web. I find nothing to tell me how to
> launch DBus Service under W7 (maybe this is not possible...). In fact, I found
> nothing about DBus + Windows.
>
> Same result after a look at Windows services running on my computer : nothing
> with such name. As I have disabled many (useless) services before the
> installation of digiKam, perhaps some (or one) of them are (is) necessary, but
> as I told, I didn't find infos.

It is not actually a windows service that is installed, it is simply an
application that gets started when digiKam (or some other kde app) is launched.
Do you use any other KDE software? If so, would you have any qualms deleting
your preferences for all KDE software?

I'm wondering if there is an issue with some file being there from a previous
installation. Could you do the following:

1. restart your computer
2. uninstall digikam (via the programs and features control panel)
3. restart your computer
4. delete folder (if it exists) C:\Program Files (x86)\digiKam
5. if you have no problem losing all preferences in KDE apps, delete your kde
preferences folder located here:
   C:\Users\<your windows username>\AppData\Roaming\.kde
6. either reinstall digikam 2.2.0, or wait until tomorrow and install 2.3.0
7. try running digikam again!

Out of curiosity, do you use any firewall software besides the one built in to
windows? Or an anti-virus software other than microsoft defender or security
essentials?

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--- Comment #10 from  <photoslelion07 aliceadsl fr>  2011-11-05 20:05:46 ---
Le samedi 05 novembre 2011 à 20:49, Ananta Palani <[hidden email]>  
a écrit :

> https://bugs.kde.org/show_bug.cgi?id=285821
>
> --- Comment #9 from Ananta Palani <anantapalani gmail com>  2011-11-05  
> 19:49:36 ---
> (In reply to comment #5)
>> I have looked for infos about DBus on the Web. I find nothing to tell  
>> me how to
>> launch DBus Service under W7 (maybe this is not possible...). In fact,  
>> I found
>> nothing about DBus + Windows.
>>
>> Same result after a look at Windows services running on my computer :  
>> nothing
>> with such name. As I have disabled many (useless) services before the
>> installation of digiKam, perhaps some (or one) of them are (is)  
>> necessary, but
>> as I told, I didn't find infos.
>
> It is not actually a windows service that is installed, it is simply an
> application that gets started when digiKam (or some other kde app) is  
> launched.
> Do you use any other KDE software? If so, would you have any qualms  
> deleting
> your preferences for all KDE software?
>
> I'm wondering if there is an issue with some file being there from a  
> previous
> installation. Could you do the following:
>
> 1. restart your computer
> 2. uninstall digikam (via the programs and features control panel)
> 3. restart your computer
> 4. delete folder (if it exists) C:\Program Files (x86)\digiKam
> 5. if you have no problem losing all preferences in KDE apps, delete  
> your kde
> preferences folder located here:
>    C:\Users\<your windows username>\AppData\Roaming\.kde
> 6. either reinstall digikam 2.2.0, or wait until tomorrow and install  
> 2.3.0
> 7. try running digikam again!
>
> Out of curiosity, do you use any firewall software besides the one built  
> in to
> windows? Or an anti-virus software other than microsoft defender or  
> security
> essentials?
>

Thanks for your interest in my problem.

I have no other KDE software.

Unfornutaly, I previously followed the steps you explain (even if I didn't  
know... !) because I installed digiKam twice on my computer today. And  
before the second installation, I deleted the digiKam directory, including  
.kde directory too in Appdata\Roaming, and I deleted also the entries of  
registry about digiKam. But it did not work.

About firewall/antiviruses, yes, I use Zone Alarm. I'll try to disable it  
(as I'm writing now, it is scanning my PC as every week on saturday,  
sorry...) and to restart digiKam.

I'll download 2.3.0 tomorrow and try again (and again... ?)

Regards.

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--- Comment #11 from  <photoslelion07 aliceadsl fr>  2011-11-07 07:45:54 ---
After disabling ZA, no more result, digiKam  does not work.

So, I'll wait for 2.3.0.

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--- Comment #12 from  <photoslelion07 aliceadsl fr>  2011-11-07 20:30:43 ---
I tried one more time to install and launch digiKam using the Ananta's Windows
installer (2.2.0).

No more result, install is fine but digiKam does not want to work. Note that I
have found a strange folder named "Trolltech" in Program Files. According to
the Web, it looks like something in relation with KDE and/or digiKam.

I uninstalled digiKam but didn't find any uninstall process for Trolltech. So I
deleted directly the folder and cleaned the registry (no entries for "digiKam"
but some keys and subkeys for "Trolltech").

Maybe the 2.3.0 would be right for me... Wait and hope !

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--- Comment #13 from Ananta Palani <anantapalani gmail com>  2011-11-07 21:12:10 ---
Trolltech is the former name of the company that develops the Qt framework, so
it's possible that another program that uses Qt installed that folder.

2.3.0 is now on Sourceforge if you want to try it out, but I have a feeling the
result will be the same.

-Ananta

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--- Comment #14 from  <photoslelion07 aliceadsl fr>  2011-11-07 21:30:15 ---
OK, thanks for the precisions.

About this "Trolltech" directory, I don't know how it came here, but this is
not very important. Now it has gone away...

I saw the 2.3.0. I've previoulsy try to install older version of digiKam in
different ways, but without success. Every time it failed, or there were errors
with Visual C, etc. Only your installer allows me to have digiKam fully
installed. Unfornutaly... you know the rest... Life is difficult... Well, I can
also take my 32 b computer out of its closet and try to understand why digiKam
works with it and not with my 64 b. It would certainly be a hard work, but
there is probably something between the two which makes the difference. But
where to search ? That's the main problem. Windows services ? .kde folder ?
Elsewhere ?

If it is the only way to proceed, I'll do it...

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--- Comment #15 from Ananta Palani <anantapalani gmail com>  2011-11-08 09:52:23 ---
(In reply to comment #14)
> I saw the 2.3.0.

Yes, but did you try installing using the windows installer (which I just
uploaded yesterday evening)? Here is the download link:

http://sourceforge.net/projects/digikam/files/digikam/2.3.0/digiKam-installer-2.3.0-win32.exe/download

If, after installing 2.3.0, you still can't get digikam to start, right-click
on the taskbar and chose 'Start Task Manager'. Then click the 'Processes' tab.

1. See if 'dbus-daemon.exe' is in the list of processes.
2. If it is, see if 'kded4.exe' or 'klauncher.exe' are in the list.
3. If they are, see if 'digikam.exe' is in the list.

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--- Comment #16 from  <photoslelion07 aliceadsl fr>  2011-11-08 10:19:18 ---
Le mardi 08 novembre 2011 à 10:52, Ananta Palani <[hidden email]>  
a écrit :

> https://bugs.kde.org/show_bug.cgi?id=285821
>
>
>
>
>
> --- Comment #15 from Ananta Palani <anantapalani gmail com>  2011-11-08  
> 09:52:23 ---
> (In reply to comment #14)
>> I saw the 2.3.0.
>
> Yes, but did you try installing using the windows installer (which I just
> uploaded yesterday evening)? Here is the download link:
>
> http://sourceforge.net/projects/digikam/files/digikam/2.3.0/digiKam-installer-2.3.0-win32.exe/download
>
> If, after installing 2.3.0, you still can't get digikam to start,  
> right-click
> on the taskbar and chose 'Start Task Manager'. Then click the  
> 'Processes' tab.
>
> 1. See if 'dbus-daemon.exe' is in the list of processes.
> 2. If it is, see if 'kded4.exe' or 'klauncher.exe' are in the list.
> 3. If they are, see if 'digikam.exe' is in the list.
>

I downloaded your installer one hour before I received your message. So I  
had time to try DK, but always without success.

For the processes, it is not easy because they stay a very short time in  
the Task manager windows... So I had to launch digiKam many times, but no  
matter...

The results :
- dbus-daemon.exe was in the list but just once. It starts with  
digikam.exe, but I didn't see it the next times,
- kde4.exe and klauncher.exe were not in the list at any time,
- digikam.exe was always in the list.

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--- Comment #17 from Ananta Palani <anantapalani gmail com>  2011-11-08 10:31:53 ---
Can you download 32-bit Dependency Walker from here:

   http://www.dependencywalker.com/depends22_x86.zip

Extract it to some directory and run 'depends.exe'.

Then, go to the 'File' menu and choose 'Open'. Browse for the 'digikam.exe'
executable on your hard drive and open it. Once opened, go to the 'Profile'
menu at the top and choose 'Start Profiling...'. Check every box in the window
that appears except 'Clear the log window', 'Log thread information, and 'Log a
time stamp with each line of log'. Then click 'OK'.

It will try to launch digikam.exe and then DBUS-DAEMON.EXE. If you look under
the 'Window' menu at the top, you should see an entry for both programs. Click
on the 'DBUS-DAEMON.EXE' entry and at the bottom of the Dependency Walker
window there is a log of the run attempt. Scroll through this list and see if
there are any entries that are written in red text. Let me know what this text
says. Also, in the box above the log, it lists all DLLs that DBUS-DAEMON.EXE
accessed. Scroll to the very bottom. Sort this list by 'File Time Stamp' and
look at the top for any entries that say 'Error opening file...' and let me
know what these DLLs are (even on a working system you should see at least two
DLLs that won't load, GPSVC.DLL and IESHIMS.DLL, so this may not tell us
anything). Repeat this for the 'digikam.exe' entry under the 'Window' menu.

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--- Comment #18 from  <photoslelion07 aliceadsl fr>  2011-11-08 10:59:40 ---
Thank you again for your efforts...

The process stops at once, because there is a problem with IEFRAME.DLL (in  
Windows\System32).
Dependency Walker says : "Failure starting the process. L'opération  
demandée nécessite une élévation (740)."
I had a look on this dll. I think that an "élévation" means : rights. But  
the IEFRAME.DLL is impossible to change (it is an archived file and I  
don't remember the way to modify this...)

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--- Comment #19 from Ananta Palani <anantapalani gmail com>  2011-11-08 17:27:32 ---
Can you try running digikam again in Dependency Walker and save the session by
going to 'File' and then 'Save as' and attach the .dwi file here? Do this for
both 'Window'->'digikam.exe' and 'Window'->'DBUS-DAEMON.EXE' (you don't run
both because DBUS-DAEMON.EXE is started by digikam.exe, so you just go to the
'Window' menu after profiling digikam and you should see both).

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