[Bug 285821] New: Once installed, DK does not start

[photoslelion07]

https://bugs.kde.org/show_bug.cgi?id=285821





--- Comment #20 from  <photoslelion07 aliceadsl fr>  2011-11-08 18:46:25 ---
Le mardi 08 novembre 2011 à 18:27, Ananta Palani <[hidden email]>  
a écrit :

> https://bugs.kde.org/show_bug.cgi?id=285821
>
>
>
>
>
> --- Comment #19 from Ananta Palani <anantapalani gmail com>  2011-11-08  
> 17:27:32 ---
> Can you try running digikam again in Dependency Walker and save the  
> session by
> going to 'File' and then 'Save as' and attach the .dwi file here? Do  
> this for
> both 'Window'->'digikam.exe' and 'Window'->'DBUS-DAEMON.EXE' (you don't  
> run
> both because DBUS-DAEMON.EXE is started by digikam.exe, so you just go  
> to the
> 'Window' menu after profiling digikam and you should see both).
>

I am really sorry if I didn't understand very well... I hope that the  
files would be usefull.
Here are 3 files. The 1 and 2 were done after opening digikam.exe and  
dbus-daemon.exe in Dependency Walker, but without clicking on Start  
Profiling.
The number 3 was done after opening digikam.exe and after a clic on Start  
Profiling. I assume that it is the one you want.

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--- Comment #21 from Ananta Palani <anantapalani gmail com>  2011-11-10 11:06:22 ---
(In reply to comment #20)
> I am really sorry if I didn't understand very well... I hope that the  
> files would be usefull.
> Here are 3 files. The 1 and 2 were done after opening digikam.exe and  
> dbus-daemon.exe in Dependency Walker, but without clicking on Start  
> Profiling.
> The number 3 was done after opening digikam.exe and after a clic on Start  
> Profiling. I assume that it is the one you want.


It doesn't look like any files were attached. Please visit the kde bugs website
and attach the files there.

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[Ananta Palani]

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--- Comment #22 from Ananta Palani <anantapalani gmail com>  2011-11-11 10:06:43 ---
Thanks for e-mailing the files. Part of the problem is Zone Alarm is trying to
load a version of the Microsoft Visual C++ 2005 runtime that seems to be
incomplete on your system, so may be partially contributing to the problem.
Here is the download for the runtime. Install BOTH the x86 and x64 versions,
then restart:

   http://www.microsoft.com/download/en/details.aspx?id=26347

Then try running digiKam again on its own (outside of dependency walker). If it
doesn't work, run it inside dependency walker again and e-mail me the output.

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[photoslelion07]

https://bugs.kde.org/show_bug.cgi?id=285821





--- Comment #23 from  <photoslelion07 aliceadsl fr>  2011-11-11 19:10:21 ---

> Thanks for e-mailing the files. Part of the problem is Zone Alarm is  
> trying to load a version of the Microsoft Visual C++ 2005 runtime that  
> seems to be incomplete on your system, so may be partially contributing  
> to theproblem.
> Here is the download for the runtime. Install BOTH the x86 and x64  
> versions, then restart:  
> http://www.microsoft.com/download/en/details.aspx?id=26347
>
> Then try running digiKam again on its own (outside of dependency  
> walker). If it doesn't work, run it inside dependency walker again and  
> e-mail me the output.
>

Thanks to you for your help !
Unfortunately, it didn't work. I installed the two versions (x86 and x64),  
but no more result...
You will find the new report with this mail.

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--- Comment #24 from Ananta Palani <anantapalani gmail com>  2011-11-14 22:06:02 ---
That error I mentioned is now gone and I don't see anything loading
incorrectly. I do see a zone alarm component called checkpoint (also
zaforcefield) running. My hunch is that even though you disabled zone alarm it
doesn't disable the checkpoint/forcefield. Would you mind uninstalling all of
zone alarm including checkpoing and forcefield if they are separate components,
restarting at least once, and trying to run digiKam on its own again?

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[photoslelion07]

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--- Comment #25 from  <photoslelion07 aliceadsl fr>  2011-11-15 09:12:25 ---
Le lundi 14 novembre 2011 à 23:06, Ananta Palani <[hidden email]>  
a écrit :

>
> --- Comment #24 from Ananta Palani <anantapalani gmail com>  2011-11-14  
> 22:06:02 ---
> That error I mentioned is now gone and I don't see anything loading
> incorrectly. I do see a zone alarm component called checkpoint (also
> zaforcefield) running. My hunch is that even though you disabled zone  
> alarm it
> doesn't disable the checkpoint/forcefield. Would you mind uninstalling  
> all of
> zone alarm including checkpoing and forcefield if they are separate  
> components,
> restarting at least once, and trying to run digiKam on its own again?
>

I did what you said. Complete uninstalling of ZASS, including all  
components like ForceField and Checkpoint, then restart.
DigiKam does not want to work anyway.

Well, I want just thank you for all you've tried. I uninstalled digiKam  
for the moment and, maybe, it will works in a future release.
Otherwise, I can run it on my other computer if I want to test it.

Thank you once again !

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[Gilles Caulier-4]

https://bugs.kde.org/show_bug.cgi?id=285821





--- Comment #26 from Gilles Caulier <caulier gilles gmail com>  2011-12-13 10:15:33 ---
photoslelion,

Do you tried 2.3.0 release for windows ?

Gilles Caulier

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[photoslelion07]

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--- Comment #27 from  <photoslelion07 aliceadsl fr>  2011-12-13 15:57:13 ---
Le mardi 13 décembre 2011 à 11:15, Gilles Caulier  
<[hidden email]> a écrit :

> Do you tried 2.3.0 release for windows ?
>
> Gilles Caulier

I did, without success.

The problem is the same : digiKam does not start.

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[photoslelion07]

https://bugs.kde.org/show_bug.cgi?id=285821

--- Comment #28 from [hidden email] ---
Just a few words to say that I've changed motherboard, processor and memory to
improve my computer (new features : motherboard : Asus P8H61-M LE/USB3,
processor : QuadCore Intel Core i5-2500 3400 MHz, memory : 8 Go). I reinstall
W7 64 bits.

But unfortunatly, no more results with digiKam. The program does not want to
start.

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[Gilles Caulier-4]

https://bugs.kde.org/show_bug.cgi?id=285821

--- Comment #29 from Gilles Caulier <[hidden email]> ---
Official digiKam 2.6.0 release is out since few days now :

http://www.digikam.org/drupal/node/656

Please, check if this entry still valid, or update report accordingly.

Thanks in advance.

Gilles Caulier

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[photoslelion07]

https://bugs.kde.org/show_bug.cgi?id=285821

--- Comment #30 from [hidden email] ---
Hello again.

I just installed digiKam (ver.2.7.0). The result is still the same : it does
not start at all.

Please notice that I have no more Zone Alarm (replaced with both Comodo
Firewall + MS Security Essentials).

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[photoslelion07]

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--- Comment #31 from [hidden email] ---
Hi from France.

No more result with digiKam 2.9.0 (last version for Windows). digiKam does not
start at all and nothing happens.

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[Gilles Caulier-4]

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Gilles Caulier <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|2.2.0                       |2.9.0

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[Ananta Palani]

https://bugs.kde.org/show_bug.cgi?id=285821

--- Comment #32 from Ananta Palani <[hidden email]> ---
(In reply to comment #28)
> Just a few words to say that I've changed motherboard, processor and memory
> to improve my computer (new features : motherboard : Asus P8H61-M LE/USB3,
> processor : QuadCore Intel Core i5-2500 3400 MHz, memory : 8 Go). I
> reinstall W7 64 bits.
>
> But unfortunatly, no more results with digiKam. The program does not want to
> start.

(In reply to comment #31)
> Hi from France.
>
> No more result with digiKam 2.9.0 (last version for Windows). digiKam does
> not start at all and nothing happens.

What hardware is the same between your old computer setup and your new one? Do
you have the same graphics card, hard drive, etc.? Any USB devices attached? If
so, please let me know what they are.

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[photoslelion07]

https://bugs.kde.org/show_bug.cgi?id=285821

--- Comment #33 from [hidden email] ---
Le dimanche 14 octobre 2012 à 16:20, Ananta Palani  
<[hidden email]> a écrit :

> https://bugs.kde.org/show_bug.cgi?id=285821
>
> --- Comment #32 from Ananta Palani <[hidden email]> ---
> (In reply to comment #28)
>> Just a few words to say that I've changed motherboard, processor and  
>> memory
>> to improve my computer (new features : motherboard : Asus P8H61-M  
>> LE/USB3,
>> processor : QuadCore Intel Core i5-2500 3400 MHz, memory : 8 Go). I
>> reinstall W7 64 bits.
>>
>> But unfortunatly, no more results with digiKam. The program does not  
>> want to
>> start.
>
> (In reply to comment #31)
>> Hi from France.
>>
>> No more result with digiKam 2.9.0 (last version for Windows). digiKam  
>> does
>> not start at all and nothing happens.
>
> What hardware is the same between your old computer setup and your new  
> one? Do
> you have the same graphics card, hard drive, etc.? Any USB devices  
> attached? If
> so, please let me know what they are.
>

Hello Ananta.

Here are identical items between my old config and the new one :
- the graphic card (Nvidia GeForce 8400 GS with 2 x 512 mem) (I'm not  
absolutely sure),
- the two hard disks (one with C: and D: for system and data, the other  
with J: and K: only for photos, silde scans and digital pictures).

About USB devices, a graphic tablet (Genius) is the only one which is  
permanently attached (of course, sometimes, I use external disks, USB  
keys, memory cards from my cameras).

About software, always Windows 7 64, Comodo firewall, Microsoft Security  
Essential. You'll find a screenshoot of active process with this message.

Lionel

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[photoslelion07]

https://bugs.kde.org/show_bug.cgi?id=285821

--- Comment #34 from [hidden email] ---
Idea : several services are disabled on my computer (which are usually enabled
with Windows 7).

Could the issue be solved if some services are needed by digiKam and are not
available ?

Is there anyone who knows which services are needed (if there are) ?

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[Ananta Palani]

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--- Comment #35 from Ananta Palani <[hidden email]> ---
(In reply to comment #34)
> Idea : several services are disabled on my computer (which are usually
> enabled with Windows 7).
>
> Could the issue be solved if some services are needed by digiKam and are not
> available ?
>
> Is there anyone who knows which services are needed (if there are) ?

Hi Lionel,

Someone else using a different KDE windows program ran into the same problem as
you. They discovered that they had a custom hosts file which was causing
problems. Could you open:

   C:\Windows\System32\drivers\etc\hosts

and look for entries that contain 127.0.0.1 or localhost? If yes, place a # in
front of the line to comment it out and save the file (you may have to open the
file as an administrator to be able to write to the file). Then try opening
digiKam again.

Also, there is a new version of digiKam for Windows available, but try the
hosts thing first:
   http://download.kde.org/stable/digikam/digiKam-installer-3.1.0-win32.exe

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[photoslelion07]

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--- Comment #36 from [hidden email] ---
Le lundi 10 juin 2013 à 14:44, Ananta Palani <[hidden email]> a  
écrit :

> https://bugs.kde.org/show_bug.cgi?id=285821
>
> --- Comment #35 from Ananta Palani <[hidden email]> ---
> (In reply to comment #34)
>> Idea : several services are disabled on my computer (which are usually
>> enabled with Windows 7).
>>
>> Could the issue be solved if some services are needed by digiKam and  
>> are not
>> available ?
>>
>> Is there anyone who knows which services are needed (if there are) ?
>
> Hi Lionel,
>
> Someone else using a different KDE windows program ran into the same  
> problem as
> you. They discovered that they had a custom hosts file which was causing
> problems. Could you open:
>
>    C:\Windows\System32\drivers\etc\hosts
>
> and look for entries that contain 127.0.0.1 or localhost? If yes, place  
> a # in
> front of the line to comment it out and save the file (you may have to  
> open the
> file as an administrator to be able to write to the file). Then try  
> opening
> digiKam again.
>
> Also, there is a new version of digiKam for Windows available, but try  
> the
> hosts thing first:
>    http://download.kde.org/stable/digikam/digiKam-installer-3.1.0-win32.exe
>

Hi Ananta

Thank you a lot for the "trick" : it works fine. I added "#" at the  
beginning of the line wich contains "127.0.0.1 localhost" and now, digiKam  
starts. As i deleted digiKam from my computer, I downloaded the late  
version (3.1) and all's right.

Now, I am be able to try digiKam (ouf !)

Thank you again.

Lionel

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[Ananta Palani]

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Ananta Palani <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
   Version Fixed In|                            |3.3.0
         Resolution|---                         |FIXED

--- Comment #37 from Ananta Palani <[hidden email]> ---
(In reply to comment #36)
> Hi Ananta
>
> Thank you a lot for the "trick" : it works fine. I added "#" at the  
> beginning of the line wich contains "127.0.0.1 localhost" and now, digiKam  
> starts. As i deleted digiKam from my computer, I downloaded the late  
> version (3.1) and all's right.
>
> Now, I am be able to try digiKam (ouf !)

Excellent! I'm glad that worked. This bug has been bothering me for quite a
while. I hope you enjoy using digiKam!

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[Ananta Palani]

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--- Comment #38 from Ananta Palani <[hidden email]> ---
For future reference, the problem is an inability to resolve or contact
127.0.0.1, localhost, or both which causes dbus daemon to start properly. This
problem is possibly related to IPv6 network configurations an a normally benign
entry in the users host file for 127.0.0.1 pointing to localhost. As confirmed,
commenting out this line seems to solve the problem.

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