[digikam] [Bug 319147] New: unable to launch bug tracking out of/from digiKam 3.10

[Axel Krebs]

https://bugs.kde.org/show_bug.cgi?id=319147

            Bug ID: 319147
           Summary: unable to launch bug tracking out of/from digiKam 3.10
    Classification: Unclassified
           Product: digikam
           Version: 3.1.0
          Platform: Ubuntu Packages
                OS: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: NOR
         Component: Usability
          Assignee: [hidden email]
          Reporter: [hidden email]

When I want to deliver a bug report, I can run the KDE bug tracking system,
usually.
A window in a browser will open and further details of my installation like OS
and its version number, etc, will be added and sent automatically.

This mechanism does not work any more since new digiKam 3.10 and new KUBUNTU
13.04.
I can not distinguish, if this is caused by digiKam or KUBUNTU version.

Reproducible: Always

Steps to Reproduce:
1. just run digiKam 3.10
2. try to sent a bug report from digiKam
3. no browser-window will open
Actual Results:  
neither program details nor "traces"(?) will _not_ delivered automatically



Expected Results:  
this is a major issues, cause it affects bug reporting and therefore further
development of digiKam.

In the component list there must be a point for the interface between digiKam
itself and the underlying OS; therefore, I suggest strongly to include a list
point "KDE", "bugtracking system" or similar besides of existing list points as
Advanced Rename, Album GUI, Batch Queue Manager, Color Management, database,
and so on.

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[Axel Krebs]

https://bugs.kde.org/show_bug.cgi?id=319147

--- Comment #1 from Axel Krebs <[hidden email]> ---
Created attachment 79587
  --> https://bugs.kde.org/attachment.cgi?id=79587&action=edit
showing that automated browser call does NOT work anymore

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[Gilles Caulier-4]

https://bugs.kde.org/show_bug.cgi?id=319147

Gilles Caulier <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEEDSINFO
                 CC|                            |[hidden email]
         Resolution|---                         |BACKTRACE

--- Comment #2 from Gilles Caulier <[hidden email]> ---
> showing that automated browser call does NOT work anymore

==> Sound like your system is broken (:=)))...

Please run digiKam trought  GDB like this :

http://www.digikam.org/contrib

And report the backtrace here...

Gilles Caulier

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[Jekyll Wu]

https://bugs.kde.org/show_bug.cgi?id=319147

Jekyll Wu <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEEDSINFO                   |RESOLVED
         Resolution|BACKTRACE                   |INVALID

--- Comment #3 from Jekyll Wu <[hidden email]> ---
(In reply to comment #1)
> Created attachment 79587 [details]
> showing that automated browser call does NOT work anymore

Well, that screnshot shows the problem is  your web browser, not the bug
reporting feature.  I will guess your firefox is not correctly closed last
time. Whatever, it is the web browser's fault. You can change your default web
browser in systemsettings, as  a workaround of your current problem before you
find out why your firefox refuses to  start .

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[Axel Krebs]

https://bugs.kde.org/show_bug.cgi?id=319147

--- Comment #4 from Axel Krebs <[hidden email]> ---
Am 01.05.2013 11:51, schrieb Jekyll Wu:

> https://bugs.kde.org/show_bug.cgi?id=319147
>
> Jekyll Wu <[hidden email]> changed:
>
>             What    |Removed                     |Added
> ----------------------------------------------------------------------------
>               Status|NEEDSINFO                   |RESOLVED
>           Resolution|BACKTRACE                   |INVALID
>
> --- Comment #3 from Jekyll Wu <[hidden email]> ---
> (In reply to comment #1)
>> Created attachment 79587 [details]
>> showing that automated browser call does NOT work anymore
>
> Well, that screnshot shows the problem is  your web browser, not the bug
> reporting feature.  I will guess your firefox is not correctly closed last
> time. Whatever, it is the web browser's fault. You can change your default web
> browser in systemsettings, as  a workaround of your current problem before you
> find out why your firefox refuses to  start .
>

Hi Jekyll:

How do you proof this?

What you say, sounds to me like an assumption- therefore the status
"RESOLVED" seems somewhat strange to me.


Axel

(Im am no programming guy)

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[Axel Krebs]

https://bugs.kde.org/show_bug.cgi?id=319147

--- Comment #5 from Axel Krebs <[hidden email]> ---
Am 01.05.2013 09:11, schrieb Gilles Caulier:

> https://bugs.kde.org/show_bug.cgi?id=319147
>
> Gilles Caulier <[hidden email]> changed:
>
>             What    |Removed                     |Added
> ----------------------------------------------------------------------------
>               Status|UNCONFIRMED                 |NEEDSINFO
>                   CC|                            |[hidden email]
>           Resolution|---                         |BACKTRACE
>
> --- Comment #2 from Gilles Caulier <[hidden email]> ---
>> showing that automated browser call does NOT work anymore
>
> ==> Sound like your system is broken (:=)))...
>
> Please run digiKam trought  GDB like this :
>
> http://www.digikam.org/contrib
>
> And report the backtrace here...
>
> Gilles Caulier
>

... will try to do this, Gilles!

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[Jekyll Wu]

https://bugs.kde.org/show_bug.cgi?id=319147

Jekyll Wu <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |UNCONFIRMED
         Resolution|INVALID                     |---

--- Comment #6 from Jekyll Wu <[hidden email]> ---
> Hi Jekyll:
>
> How do you proof this?

I have encountered similar problems before, where firefox just refused to start
for some  strange reason. The bug report feature itself is quite simple. It in
the end just issues a command like "firefox(or whatever your default web
browesr) https://bugs.kde.org/xxxxxx" . If firefox fails to start and open that
URL, then it is firefox's fault. As simple as that.

>
> What you say, sounds to me like an assumption- therefore the status
> "RESOLVED" seems somewhat strange to me.

Fine, use a better solution now.

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[Jekyll Wu]

https://bugs.kde.org/show_bug.cgi?id=319147

Jekyll Wu <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEEDSINFO
         Resolution|---                         |WAITINGFORINFO

--- Comment #7 from Jekyll Wu <[hidden email]> ---
See comment #3

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[Axel Krebs]

https://bugs.kde.org/show_bug.cgi?id=319147

--- Comment #8 from Axel Krebs <[hidden email]> ---
You are right- in the meanwhile I experienced FF hangers on two machines.
Without reason or cause, FF window doeas not change after some time
anymore.

Sorry for faulty "alarm"!


Axel

Am 02.05.2013 09:59, schrieb Jekyll Wu:

> https://bugs.kde.org/show_bug.cgi?id=319147
>
> Jekyll Wu <[hidden email]> changed:
>
>             What    |Removed                     |Added
> ----------------------------------------------------------------------------
>               Status|UNCONFIRMED                 |NEEDSINFO
>           Resolution|---                         |WAITINGFORINFO
>
> --- Comment #7 from Jekyll Wu <[hidden email]> ---
> See comment #3
>

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[Gilles Caulier-4]

https://bugs.kde.org/show_bug.cgi?id=319147

Gilles Caulier <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|WAITINGFORINFO              |INVALID

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https://bugs.kde.org/show_bug.cgi?id=319147

[hidden email] changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|Usability                   |Interroperability

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